Remedy with Smart IT 1.3: Using and Administering (WBT)

BMC Remedy with Smart IT 1.3 (Smart IT) is a next-generation BMC Remedy IT Service Management (BMC Remedy ITSM) user experience, which makes the BMC Remedy ITSM processes such as creating tickets, viewing related items such as knowledge articles, and collaborating much easier and faster.

This course introduces participants to the key features and functionality of BMC Remedy with Smart IT, version 1.3. It also includes the features added to Smart IT 1.3 with Service Pack 1 (Smart IT 1.3.01).

This course details the functionality available in BMC Remedy with Smart IT 1.3 with respect to Service Desk, Change Management, Knowledge Management, and Administration. It is applicable primarily to the users and administrators of BMC Remedy with Smart IT 1.3. The participants will learn how to perform the prominent using and administrative tasks in BMC Remedy with Smart IT 1.3.